Legal purchase terms

• These terms of sale are developed based on the Civil Code of the Republic of Kazakhstan, the Law of the Republic of Kazakhstan "On Consumer Protection," and other regulatory acts. These rules regulate the procedure for retail purchase and sale of goods through the online store, being a public offer addressed to individuals and legal entities ("Buyers").
• The Buyer accepts the terms and conditions set out in these terms and conditions by placing an Order on the online store's website. An order is considered properly executed if the Buyer provides the Seller with the following information:
  • Buyer's last name and first name
  • Phone number
  • Delivery address
  • Product name
  • Quantity
• The Buyer grants the Seller the right to use all personal data transmitted in the Order for the following purposes:
  • Fulfilling obligations to the Buyer
  • Forming and developing a loyalty program
  • Informing Buyers about news from the online store
• Delivery is carried out through third-party services and is available on weekdays from 9:00 to 18:00. Delivery times depend on the region and range from 1 to 14 business days. Delivery terms include the following:
  • Delivery is without demonstration of the product
  • If the Buyer disagrees with the delivery terms, they may cancel the order at any time before receiving it
  • Delivery costs are charged in case of refusal of the product
  • The Buyer must check the product packaging for damages upon receipt
• Payment for ordered Products can be made:
  • By bank transfer based on the invoice issued to the Buyer
  • By credit card via a payment link generated for the Buyer
• Orders are processed on working days from 10:00 to 18:00 Astana time. Orders placed after 18:00 will be processed the next business day.
• Products of good quality can be returned within 14 days of receipt, provided they have not been used. For returns:
  • The Buyer must email a return request to the Seller's support
  • The refund excludes delivery costs
  • Refunds are processed within 10 days of claim submission
• The warranty period for the Product is 24 months from the date of shipment.
• The risk of accidental loss or damage passes to the Buyer at the time of transfer, as confirmed by the Buyer's signature on the delivery documents. Ownership passes upon full payment.
• The legislation of the Republic of Kazakhstan applies to relations between the Buyer and the Seller.
• The Seller reserves the right to amend these terms. Changes will be posted on the website at least 7 days before their effective date.
• The Buyer guarantees they understand and accept all terms unconditionally and in full.
• All disputes will be resolved through negotiations. If no agreement is reached, disputes will be referred to the arbitration court of Astana.